Privacy Policy

Our Privacy Policy explains what personal information we collect, how we use personal information, how personal information is shared, and privacy rights.

1. Personal Information We Collect

2. How We Use the Information We Collect

3. Sharing and Disclosure

4. Third-Party Partners and Integrations

5. Your Rights

6. Security

7. Changes to This Privacy Policy

8. Contact Information and Responsible OnNinth Entities

9. Definitions

1. PERSONAL INFORMATION WE COLLECT.

1.1 Information Needed to Use the onNinth Platform. We collect personal information about you when you use the onNinth Platform. Without it, we would not be able to provide all services requested. This information includes:

1.1.1 Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, some of which will depend on the features you use.

1.1.2 Payment Information. While we may store some details about your payment methods, record of payments, and other payment information, we do not store or have access to any of your financial data including but not limited to bank or credit card info, sensitive transaction data or anything related to those.

1.2 Information You Choose to Give Us. You can choose to provide us with additional personal information, including:

1.2.1 Additional Profile Information. Such as gender, preferred language(s), city, and personal description.

1.2.2 Information About Others. Such as a payment instrument or contact information belonging to another person or information about a team member. By providing us with personal information about others, you certify that you have permission to provide that information to onNinth for the purposes described in this Privacy Policy and you have shared the onNinth Privacy Policy with them.

1.2.3 Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, and communicate with onNinth Support and other Members.

1.3 Information Automatically Collected by Using the OnNinth Platform and Our Payment Services. When you use the OnNinth Platform and Payment Services, we automatically collect certain information. This information may include:

1.3.1 Usage Information. Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the onNinth Platform, and other actions on the OnNinth Platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you haven’t created an OnNinth account or logged in.

1.3.2 Device Information. Such as IP address, hardware and software information, device information, device event information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created an OnNinth account or logged in.

1.3.3 Cookies: We do not collect or store any cookies.

1.3.4 Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

2. HOW WE USE INFORMATION WE COLLECT. We use personal information as outlined in this Privacy Policy.

2.1 Provide, Improve, and Develop the OnNinth Platform. We may process this information to:

enable you to access the OnNinth Platform and make and receive payments,
enable you to communicate with others,
process your request,
perform analytics, debug, and conduct research,
develop and improve our products and services,
provide customer service training,
send you messages, updates, security alerts, and account notifications,
process, handle, or assess insurance claims or similar claims,
determine your country of residence based on an automated review of your account information and your interactions with the OnNinth Platform,
personalize and customize your experience based on your interactions with the OnNinth Platform, your search and booking history, your profile information and preferences, and other content you submit, and
enable your use of our products and accommodation services.

2.2 Safeguard the OnNinth Platform and Community. We may process this information to:

comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public,
comply with law, respond to legal requests, prevent harm, and protect our rights (see Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights),

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:

send you promotional and marketing messages, and other information,
show, personalize, measure, and improve our advertising on advertising platforms,
administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by OnNinth or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and
invite you to events and relevant opportunities.

2.4 Analyze and Share Your Communications. We may review, scan, or analyze your communications on the OnNinth Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes.

2.5 Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to:

detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,
comply with legal and compliance obligations, such as anti-money laundering regulations and sanctions enforcement,
enforce the payments and other payment policies, and
provide and improve Payment Services.

3. SHARING AND DISCLOSURE.

3.1 Sharing With Your Consent or at Your Direction. Where you provide consent or direct us to share your information, we share your information as described at the time of consent or choice, such as when authorizing a third-party application or website to access your OnNinth account, processing an insurance claim, applying for flexible payment and financing products, or participating in promotional activities by OnNinth partners or third parties.

3.2 Who We Share With. We may share your information with:

3.2.1 Members’ Service Providers. Hosts may use third-party services to help manage or deliver their services.

3.2.2 Service Providers. We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the OnNinth Services through third-party platforms and software tools, (vi) provide customer service, advertising, or payments services (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, (ix) review, scan, and analyze communications on the OnNinth Platform for certain purposes, such as evidence of child exploitation, or (x) offer flexible payment plans and financing provided by a third-party credit provider see the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information, have access to your personal information to perform these tasks, and may also disclose your information where required by law.

3.3 Why We May Share Your Information. We may share your information in order to:

3.3.1 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights.

3.3.2(i) Disclosure. We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, or to respond to claims asserted against OnNinth, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning OnNinth and/or third parties, in accordance with applicable law, or (v) protect the rights, property or personal safety of OnNinth, its employees, its Members, or members of the public.

3.3.2(i)(a) To Tax Authorities. Where legally required or permissible and if requested officially, according to applicable law, we may disclose Hosts’ information to relevant tax authorities or other governmental agencies, depending on where you are based, for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations.

3.3.2(ii) Notification. Where appropriate and/or legally required, we may notify Members about legal requests, unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to OnNinth, our Members, or expose OnNinth to a claim of obstruction of justice.

4. THIRD-PARTY PARTNERS AND INTEGRATIONS.

4.1 Linking Third-Party Services. You can link your OnNinth account with certain third-party services, such as social networks. When you direct the data sharing by creating this link:

some of the information provided to us from linking accounts may be published on your public profile,
information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes,
we share information about your reservation with third-party travel partners and reward programs, and
publication and display of information that you provide to the OnNinth Platform through this linkage is subject to your settings and authorizations on the OnNinth Platform and the third-party service.

4.2 Third-Party Service Terms. Parts of OnNinth may link to third-party services. OnNinth does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers., including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), Paypal Privacy Statement, and Stripe Privacy Policy.

5. YOUR RIGHTS. You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.

5.1 Managing Your Information. You can access and update some of your personal information through your Account settings. you are responsible for keeping your personal information up to date.

5.2 Access and Portability. In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible.

5.3 Erasure. In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

5.3.1 Legitimate Business Interests. We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an OnNinth Account for fraud or safety reasons, we may retain information from that OnNinth Account to prevent that Member from opening a new OnNinth Account in the future.

5.5.2 Legal, Tax, Reporting, and Auditing Obligations. We may retain and use your personal information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations.

5.5.3 Shared Information. Information you have shared with others, such as Reviews and forum postings, may continue to be publicly visible on OnNinth, even after your OnNinth Account is canceled.

5.5.4 Residual Copies. Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6. SECURITY. While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

7. CHANGES TO THIS PRIVACY POLICY. We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the OnNinth Platform will be subject to the revised Privacy Policy.

8. CONTACT INFORMATION AND RESPONSIBLE ONNINTH ENTITIES. For questions or complaints about this Privacy Policy or OnNinth’s handling of personal information can be directed to [email protected]