Preventing Fraud and Protecting your home seamlessly
As a short-term rental host transitioning to your own direct booking website, the fear of losing the security provided by large OTAs can be daunting. We understand that protecting your property is a top priority. That’s why we’ve partnered with Truvi to introduce onNinth Shield, a robust protection plan that eliminates the need for traditional damage deposits while offering up to $10,000 in coverage.
onNinth Shield ensures a worry-free hosting experience, giving you the confidence to manage bookings independently while keeping your property secure. With Truvi’s expertise in incident management, they handle everything from claims processing to dispute resolution, allowing you to focus on delivering exceptional guest experiences with peace of mind.
$10K USD in Protection
onNinth Shield offers protection ranging from $1K to $10K, as well as discounted long term rates (30+ days)
Seamless Experience
onNinth Shield provides a seamless experience for the host and guest, with no additional overhead or cycles needed to protect your property.
Automatic Screening
onNinth Shield will look for fraudulent bookings and troublesome guests at time of booking.
What do you get with onninth shield powered by truvi Screen and Protect?
simple guest experience
No large up-front deposit or confusing off-site insurance sign-ups for your guests.
Your time back
Get your time back! With onNinth Protect, you don’t have to chase down and refund deposits. Less administration = happy hosts.
Protection
onNinth Shield provides protection to our hosts, with safeguards against bad actors and potential damages.
How it works
01
Set up
Login to your dashboard -> onNinth Shield -> Enable and select coverage level. That’s it.
02
When a guest books
Once Activated, when a guest books, a nightly fee will be either baked into your rate or can be added as an additional line item. The guest booking also kicks off the screening process and when approved, you will be protected up to the selected amount.
03
Relex
Have peace of mind, knowing your bookings are protected.
Frequently Asked Questions
Who pays for onNinth Shield?
You can either bake the cost into your nightly rate, or charge the guest a line item for ‘Protection’.
Is damage caused by pets protected?
Damage of any sort caused by pets is not covered. You can still allow pets on your property, but damage is not covered.
What exactly is checked in your screening checks?
Truvi’s screening checks the following key aspects:
Name: We check the name against our database for any red flags.
Mobile Number: We ensure that the provided mobile number is not a burner phone and is deliverable.
Email: We verify the email by checking its deliverability and creation date, as well as linking it to online profiles to establish a digital footprint.
Previous Damages: We assess any history of damages reported. This information is sourced from Truvi’s records, ensuring a thorough examination of a member’s track record.
What happens if something is damaged or stolen?
Initiating an incident report for theft or damage is a straightforward process.
Simply fill out the report providing details of the issue and attaching any relevant evidence. This sets the resolutions process in motion. While the timeframe for resolution depends on the situation, rest assured that most individuals are compensated within 7 working days. In the case of theft, please provide a police report for verification.
Do I need valid home insurance in addition to onNinth Shield (Truvi) protection?
In cases where there is limited or no evidence attributing the Property Damage to the Guest, it becomes crucial to have the option of asking the Host to make a claim on their home insurance. For example, scenarios involving a broken window, burst pipes, or storm damage may require a comprehensive assessment. A home insurance claim allows the insurer to investigate the root cause of the damage, providing an additional avenue for us to assess the loss. If the insurer determines that the damage was caused by the Guest, they will not pay out, giving Truvi a reason to step in, and vice versa. While the necessity of this step is unlikely, keeping it as an available option ensures flexibility and comprehensive coverage if the Host is insured.
What evidence do I need to submit during the incident report?
Please provide time-stamped images clearly depicting the damage, if possible, including images from before the booking (a room image is sufficient). Additionally, include evidence of costs, either in the form of the original receipt or a link to the replacement product, and indicate the age of the item affected. This information will assist us in processing your incident efficiently.
You must provide all evidence within 14 days of the check out date.
How do I prove a guest has smoked in my property?
Typically, visual evidence such as ash and related signs would be present in the property. To substantiate your incident report, providing a report from the cleaning team and an invoice for an ozone clean can be valuable supporting documentation. These pieces of evidence collectively strengthen your case and assist in the incident process.
Can I claim for loss of earnings or chargeback?
Unfortunately, the guarantee does not cover losses such as unpaid bookings, business interruptions, market losses, or the loss of use of the property, including consequential income loss or alternative accommodation costs for both the Guest and Host. However, Truvi can offer invaluable support in your case by providing a comprehensive guest report to aid in addressing any chargeback issues related to the booking.
Need to submit an incident?
Review the steps in our Incident Submission Guide